| About Us This web site is owned and operated by Safety Wear And Signs Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Unit 6, Elm Business Units, Lancing Business Park, Chartwell Road, West Sussex BN15 8FD Opening hours: Monday to Friday 9 am - 5.30 pm Company number: 01585597 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. All charges will be debited directly from your SWS account. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling DELIVERY The products bought on the www.swstrade.co.uk will be delivered to mainland UK. In the event where you want your goods delivered in another country you must purchase your order through the site and then contact us for a price to your dedicated country. It is the country where delivery will take place that determines the country of purchase. Your order will be delivered to the address you indicated when you placed your order. Please note that we do not deliver to the Isle of Man or the Channel Islands (Alderney, Guernsey, Jersey and Sark) or Ireland. DELIVERY TIMES Postage is sent next day delivery please call 0845 20 44 070 if you need a consignment number. (unless pre aranged) As some items we send are personalised we aim to dispatch all orders in 5-6 working days. Please allow up to 7 working days from confirmation of order for delivery. |
| Delivery Schedule We deliver your order at the soonest point possible . You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. |
| Tax Charges All Orders will be charged with VAT at the standard rate(15%) |
| Credit Card Security We do not store any type of credit card details. |
| Guarantee FOOTWEAR GUARANTEE You must have the correct footwear for your work You must take care of your footwear as it will not take care of itself Clean regularly with dubbin or polish to keep the leather supple and water resistant We will not exchange footwear if: 1. They have been abused 2. They are muddy or dirty Faulty footwear will only be exchanged at Safety Wear & Signs discretion. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01903 755335 or fax us on 01903 764951 or write to us at SWS, Unit 6, Elm Business Units, Lancing Business Park, Chartwell Road, West Sussex BN15 8FD |
| Privacy Policy Safety Wear & Signs Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. Custom goods will not be refunded. If the item you received is faulty, please contact us on 01903 755335 quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us. There may be an additional charge for this service. We will not exchange footwear if: 1. They have been abused 2. They are muddy or dirty |